Sublimation Kings of Florida LLC values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. Sublimation Kings of Florida LLC recognizes that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties. We also give you the option to opt-out of receiving periodic email from us during the checkout process. If this option is unchecked, you will not receive any email from us other than email communicating information regarding your order(s). If you choose to receive email from us by keeping this option checked, you hear from us from time to time via email describing new products, services or promotions. Each email newsletter you receive will always give you the option to opt-out of receiving future email from us.
As you browse the website, advertising cookies from our advertising partners may be placed on your computer periodically so that we can understand which products are of most interest to you. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. Additionally, the techniques our partners employ do not include the collection of personal information such as your name, email address, postal address or telephone number. Sometimes we share customer information with our advertising service providers so that they can perform services on our behalf. Like cookies, this practice allows us to tailor the Sublimation Kings of Florida LLC experience to our users. This information is used solely for marketing and targeting purposes by us and is never sold or rented to other marketers.
TERMS AND CONDITIONS FOR
ONLINE SALES AND LICENSES
Our products and service should do one thing and that is to satisfy each and every customer needs. If you are not satisfied with any product it may be exchanged with a few exceptions listed below. Of course, if you need to make a return due to either a damaged product you received or a product you did not order, we will issue you a full refund and pay for the return shipping. To make an exchange: You must contact us via email within 14 days of receipt of your product. Return the product to us in its original condition. You must assume the cost of the outbound and return freight unless you are returning a product that was damaged or was received in error. Make sure the package is insured, as we cannot be held responsible for damaged or non-delivered packages. If the product was sent to you in error or was damaged, we will issue a full refund or exchange. Due to the nature of our business there are a few exceptions and exclusions: Heat presses can be returned within 30 days of purchase for any reason provided they are returned in the original packaging and are in like-new condition. Please contact us for further information. Sublimation inks must be unopened. Products that have been partially or fully sublimated on cannot be returned. Cancellation/Change Policy We require any cancellation and/or changes for orders that have been placed but not shipped to be confirmed via email. We will then respond via email if we are able to make the cancellation and/or change requested.
Shipping & Delivery
All orders are shipped from Lake Helen, Florida.
Sublimation Kings of Florida ships Monday through Saturday only excluding holidays and inclement weather days.
Same day shipping. We make every attempt to ship in-stock orders promptly.
If an order ships and a change of address is needed, there will be an additional fee of $17.60 to make the adjustment.
Expected Dates are subject to change without notice, but will be updated on the website as the information is made available.
UPS delivery service does not include weekend and holidays.
Standard Shipping normally takes 2-8 business days to arrive to your location after leaving our facility. Your order will ship using one of the following services: UPS ground or USPS. Sublimation Kings of Florida reserves the right to use the carrier of our choice.